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Terms and Conditions Use of this website assumes that you fully accept and agree to the Terms and Conditions set forth in this document. These Terms & Conditions also state that by signing up, you are certifying you have read and understand our Terms & Conditions as well as our Privacy Policy. Furthermore, you are agreeing to the contents and conditions listed in each. TERMS I. MEMBERSHIP 1. Valid Information. (a) All users shall provide accurate information about their identity. (b) A user must have a valid email address and a valid shipping address in the United States. The user should also note that some of our shipping carriers cannot ship to P.O. Boxes. We only allow one account per shipping address. 2. Accounts. (a) Only one account is allowed per shipping address. We do this to ensure quality leads for our advertisers. Since we are 100% advertiser supported, we cannot afford to support multiple accounts at the same shipping address. If there is more than one user at a shipping address, we suggest that they share an account. (b) A single user may not have multiple accounts at more than one shipping address. For example, a user may not have an account at a street address and a PO Box. (c) A user may not use another person's name or information to receive products from this website. For example, one person may not join the site for another person, or complete offers for another person's account. (d) Referrals cannot be transferred between accounts. (e) Each user is personally responsible for maintaining the security of his or her account. A user should not share his or her account information and is responsible for keeping his or her password confidential. FreeElmos is not liable for any losses incurred through the access of your account by a third party or the disclosure of your password or account. 3. Emails Privacy. (a) We do not share or sell any personal information we collect from our users. While we do no give or share information to third party advertisers, we may send occasional emails to our users indicating updates to their shipping status, account status, or other site-related events or changes. 4. Cancellation of Account. (a) There is no way to cancel an account. If a user no longer wishes to remain a part of this site, they should cease to access their account, and nothing more will happen with their information. 4. Security. (a) Any unauthorized use or entry ("hacking") into this website is illegal and is punishable by law. The slightest violation of any law will provide sufficient impetus for us to prosecute the offender to the fullest extent of that law.   II. OFFERS 1. Completion of Offers (a) Users may only receive credit for first time offer completions. If the user has previously signed up for an offer elsewhere, he or she cannot receive credit for completing that offer on our network. For example, a user who is already a member of Blockbuster.com may not sign up for the same Blockbuster.com offer through our website. (b) The user must complete the offer by clicking on the offer from this website and nowhere else (including any of our affiliates, competitors, or the offer provider's website). Users must click the offer link via our page in order for us to correctly track and credit for a user's offer completion. Note that some applications like spyware blockers, or popup blockers may preclude these links from functioning correctly. (c) In order to receive proper credit for completing an offer, a user must make sure that his or her browser settings are set to accept all cookies, and that they click our exact offer link to get to the offer provider's website. 2. Failure to be credited for an offer (a) FreeElmos does not guarantee that a user will receive credit for an offer. We reserve the right to refuse crediting a user for offer completion for a variety of reasons, including, but not limited to, lack of appropriate information, improper sign-up method, improper browser settings, and/or any other violation of of the terms and conditions.  (b) We are not responsible for delays in reporting offer completion or failure to receive offer credit. The time it takes to receive credit varies greatly. (c) The user is responsible for saving all of the confirmation emails they receive associated with offer completion. We will not manually credit a user for an offer without receiving a confirmation email from the user. A confirmation email is an email that a user receives from an offer provider after their offer requirements have been fully satiated. However, presenting a confirmation email does not guarantee that a user will receive credit. Credit for completing an offer will be rendered to the user when our sponsors indicate and remit payment / credit for said completed offer. (d) If a user believes that they have fully completed an offer and yet, has not been credited, the user should once again make sure that they have in fact met all of the requirements stipulated by the offer provider and should verify that he or she has waited the appropriate amount of time for offer completion to be reported back to this website (this amount of time varies per offer). If the user confirms that they have performed all of the necessary actions, and have waited a sufficiently appropriate period of time, he or she should contact us via our customer service form on our website. The user should note, however, that FreeElmos reserves the right to deny credit for an offer. 3. Terms of Offers (a) FreeElmos is not responsible for the terms and conditions of any of the affiliated websites or partner offers on our website. We make an effort to screen our offers to ensure the best possible experience for our users. However, we are not responsible for any ensuing charges or contracts incurred between a user and an offer provider. Users should carefully read the requirements, terms and conditions, and billing information for each offer. (b) All users complete offers through affiliates at their own risk. We are not responsible for services or products associated with our affiliate offer providers. If there is a complaint about services or products received from an affiliate, users should directly contact the offer provider in question. 4. Eligibility for Receiving a Free Item (a) Users must complete any 1 of the offers available to them under the "Complete 1 Offer" part of the website. The specific offers available may vary from user-to-user, or from day-to-day, or from week-to-week. Factors that determine which offers are available include, but are not limited to, sponsors currently available, the current internet advertising environment, the time or date a user logs in, the user that logs in, partnerships we have with individual advertisers, our specific sponsorship goals, or any other factor not specifically mentioned. Once a user has completed one of their available offers in compliance with our terms and conditions, credit will be assigned to that user for their completion of 1 offer. (b) Users must refer a minimum of five (5) people to FreeElmos.com via their own unique referral link. Users can track the progress of their referalls by clicking on the "My Account" link. These referrals must complete and receive credit for 1 available offer. You will still receive credit even if your referrals do not earn a Free Elmo of their own. (c) Users must be residents of the United States, and there can only be one account per shipping address.   III. ORDERS 1. Receipt of Product (a) After a user completes the steps required to receive the product, FreeElmos will take measures to ensure that the user receives their Free Elmo within a reasonable amount of time. Delivery times may vary between shipping carriers, and their destination, but most orders are received within 7 days of completion of all the requirements. (b) After a user receives a product, if we determine that he fraudulently completed the requirements, we have the right to take legal action against the user. 2. Delivery of Product (a) All orders are mailed to the address provided by the user at the time the user orders the product. It is a user's responsibility to verify that the address provided is correct. FreeElmos is not responsible for lost orders stemming from incorrect shipping addresses, theft, or erroneous deliveries. In the event that a situation arises necessitating package forwarding, FreeElmos is in no way responsible for ensuring delivery. (b) If a user does not receive a product, he or she should make sure that they have waited the appropriate time period and confirm that the shipping address given is indeed correct. In the event that an item is lost, FreeElmos will make a reasonable effort to track the package and replace it if necessary. (c) For any product that has confirmed delivery via a tracking number, FreeElmos will not resend the order. If an item is lost, we reserve the right to refuse a replacement order. 3. Cancellation of Orders (a) A user may cancel an order while it is being processed by contacting our customer service department. Once an order has been sent to our vendor for processing, or if has shipped, it cannot be changed or cancelled. 4. Availability of Product (a) This website nor it's parent company does not guarantee the availability of any product on our website; on occasion, products may be back ordered from our supplier or their manufacturer. In cases involving backordered products, we do not guarantee that the products will ship within any given period of time. 5. Return Policy (a) In a case of an error or mistake by FreeElmos whereby a wrong product was shipped, we will make reasonable efforts to replace the product. (b) If a product is found to be defective, the user should consult the warranty information included with his or her Free Elmo. We are not responsible for the repair or replacement of defective products. Please contact the relevant website for questions about damaged or defective products you receive. IV. REFFERALS 1. Referral Fraud (a) FreeElmos reserves the right to screen all referrals for signs of fraud. We reserve the right, in our sole discretion, to determine which referrals are fraudulent, and to not disclose the reasoning behind this decision. (b) If suspicion of fraud is found, the user may have his or her account placed on "hold" and would be unable to use any of his or her credit towards any free product. V. HOLD 1. Common Reasons for Being Placed on Hold (a) Multiple accounts. (b) Fraudulent referrals. (c) Negative feedback from one of our affiliates or offers being completed and immediately canceled. (d) Any other reason or a combination of reasons at the sole discretion of FreeElmos. 2. Additional terms regarding "hold" status (a) We reserve the right to place a user's account on hold at any time. (b) We are not responsible for notifying a user about his or her account being placed on hold. (c) If an account is placed on hold, all orders will be frozen and the user will be unable to place more orders. (d) A user who has had his or her account placed on hold may not create another account. (e) A user's account will be on hold indefinitely. Holds do not expire. (f) A user may not receive any reimbursement for referrals accumulated prior to being placed on hold. (g) If a user feels that he or she has been placed on hold in error (i.e. has not acted against the terms of FreeElmos), he or she may contact us via our website. (h) We reserve the right to place a user's account on hold after they have been given completion credit, referral credit, and even after ordering and receiving their free item. We also hold the right to follow up legally on fraudulent activities.   VI. CUSTOMER SERVICE 1. Contacting Us (a) Due to the volume of customer service requests, we do not offer a telephone support. All questions, comments, and concerns should be sent to us only after reading our entire FAQ/Help page on our website, as many answers to common questions can be found on that page. (b) While we make every effort to reply to customer service inquiries in a timely fashion, we do not guarantee to respond within a certain time frame, or at all. (c) In order to ensure the preservation of account security and to promote customer service efficiency, users should only email us using the address with which they signed up for this website. (d) We reserve the right to block any email address. FreeElmos reserves the right to change its Terms & Conditions at any time, for any reason, without notice.